ETCHD Collective is a small family business based in Raleigh, NC, dedicated to creating high-quality, personalized keepsakes that capture your most cherished memories. Our products include customized jewelry, keychains, and more, all crafted with care and precision.

Placing an order is simple:
1. Browse our collections on website
2. Select the product you want to purchase
3. Choose your size, color, and any customization options available.
4. Add the item to your cart.
5. Proceed to checkout and follow your prompts to complete your purchase

Once your order has shipped, you will receive a tracking number via email. You can also track your order by visiting our order tracking page and entering your order number and email address.

Due to our size and the personalized nature of many of our products, we do not accept returns. However, we stand behind our products with a 100% satisfaction guarantee. If you encounter any problems with the quality or craftsmanship of your purchase, please contact us immediately, and we will make it right. Click HERE to read more about our return policy.

You can reach our customer service team via:

info@etchdcollective.com

We strive to respond to most messages within 24 hours.

Yes, many of our products can be customized with names, dates, or special messages. Please check the product description for customization options.

Yes, we offer gift options for some products. Please check the product description for gift options.

Stay connected by following us on social media:
Facebook
Instagram
Twitter

You can also sign up for our newsletter to receive updates on new arrivals, special promotions, and exclusive offers. Link HERE

Currently, we operate exclusively online, allowing us to reach customers around the world. Browse our collections anytime on our website.

If you encounter any issues with your order, please contact our customer service team immediately. We are here to help and will do our best to resolve any problems promptly. CONTACT US.