Refund policy
At ETCHD Collective, we are committed to providing high-quality products and exceptional customer service. As a small family business, we strive to ensure that every item we sell meets your highest expectations. While we do not accept returns, we stand behind our products with a 100% satisfaction guarantee.
No Returns Policy:
Due to our size and the personalized nature of many of our products, we do not accept returns. This policy allows us to maintain our focus on delivering unique, high-quality items to each of our valued customers.
100% Satisfaction Guarantee:
We understand that sometimes issues may arise with your order. If you encounter any problems with the quality or craftsmanship of your purchase, please reach out to us immediately. Your satisfaction is our top priority, and we promise to make it right.
How to Contact Us:
If there is an issue with your order, please contact our customer service team as soon as possible:
· Email: info@etchdcollective.com
· Contact Us: Click HERE to contact us
When contacting us, please provide your order number and a detailed description of the issue. Including photos of the item can help expedite the resolution process.
Our Commitment to You:
At ETCHD Collective, we believe in the products we create and the importance of customer satisfaction. Our commitment to quality and service means that we will do everything in our power to address any concerns you have. Whether it’s a replacement, a repair, or another solution, we are dedicated to ensuring you are delighted with your purchase.
Why Shop with Us:
· Personalized Attention: As a small family business, we take pride in providing personalized attention to each of our customers. Your satisfaction and trust are paramount to us.
· Quality Craftsmanship: We meticulously craft each product to ensure it meets our high standards of quality and design.
· Unique Designs: Our unique designs are crafted to capture your most cherished memories and transform them into beautiful, timeless keepsakes that tell your story.
Thank You for Your Support:
We deeply appreciate your support of our small family business. Your trust in ETCHD Collective allows us to continue creating meaningful, high-quality products that serve as timeless keepsakes. Our mission is to etch your precious memories onto products that you can cherish forever.
If you have any questions or need assistance, please don’t hesitate to reach out to us. We are here to help and look forward to serving you.
ETCHD Collective – Etching Your Memories into Timeless Keepsakes